University of Aberdeen, UK: Adapting organisational structure to improve the student experience
Previous Challenges Support services working independently from each other and spread out across campus
Using the Barometer data To improve the student experience, the University of Aberdeen has implemented a structural change to the support services departments. The new structure sees the different support areas all reporting to the Director of Student Life, providing a more collaborative way of working with shared objectives.
The following departments now report to the Director of Student Life:
Alongside the structural change, the Infohub has been integral in creating a collaborative working environment. The objective of the Infohub is to answer any questions without the need for students to be redirected to a different department. The helpdesks cover IT, registry, finance, admissions and accommodation, allowing them to be able to help students with ID cards, payments, accommodation booking, council tax support and any other assistance they may require.
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